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The National Association of Independent Insurance Adjusters is an association of independently-owned property and casualty claims adjusting companies located throughout the United States.

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ALM, Publisher of Claims magazine, offers discount for all NAIIA member firms

The December issue of Claims Magazine will include their Annual Buyers Guide which is linked here, to the page that lists Independent Adjusters. The Listings you see for NAIIA and others are what they call Enhanced Listings and are regularly $750.

Because of the great relationship with the NAIIA, ALM is selling these to NAIIA member firms for half-price, $375. Additional listings are just $200. (They also have a section (and three different categories) for TPA’s.

The Buyers Guide is also online through PropertyCasualty360 as a year-round resource to thousands of insurance carrier claims professionals.

Please complete the form linked here to get listed and indicate Enhanced Listing.

Please note ** the deadline is November 12th.**

Please call or email Evan Kessler, Publisher of Claims Magazine

Phone: 303-484-9368 email:

Terms of Use and Privacy Policy

Hello NAIIA members! I am excited to bring to you the collaboration piece for October 2018. In mid-2018, the compliance officer at Hausch & Co. was doing an internal review of our website. He brought to my attention that we did not have a Terms of Use and Privacy Policy on our website. We then started looking at samples of several other websites that eventually led us to the CPLIC, RRG website. We concluded the Hausch & Co did not have one, neither did CPLIC, RRG or the NAIIA. We then looked at several member sites and did not find any on member websites either.

We reached out to CPLIC, RRG to discuss the lack of a Terms of Use and Privacy Policy for all of us. Karen Haltman at CPLIC, RRG took the lead and thought it was a good topic to review. She has thoroughly researched the topic and has yielded the following information for our members:

1.  Readability – should be grade 12 or lower. 86.7% of U.S. Adults read at a high school level.

2. California has a Privacy Policy Law (Business & Professional Code §§ 2257-22578) which has been in effect since January 1, 2004, states:

“operators of commercial websites or online services that collect personal information on California residents through a web site to conspicuously post a privacy policy on the site and to comply with its policy. The privacy policy must, among other things, identify the categories of personally identifiable information collected about site visitors and the categories of third parties with whom the operator may share the information. The privacy policy must also provide information on the operator’s online tracking practices. An operator is in violation for failure to post a policy within 30 days of being notified of noncompliance, or if the operator either knowingly and willfully or negligently and materially fails to comply with the provisions of its policy.

In summary, a company’s privacy policy must identify the categories of Personally Identifiable Information (PII) collected on website visitors and the categories of third parties that the company shares the data with. In 2014, the policy was expanded to include two additional aspects: 

1.  The privacy policy should disclose how it responds to a web browser ‘Do Not Track’ signal

2.  Requires the website to disclose where third parties are or may be conducting such tracking on the operator’s site.

Connecticut requires any company or person that collects Social Security numbers in the course of business, must create a privacy protection policy. Policy must be ‘publicly displayed’ by posting on a web page and the policy must '(1) protect the confidentiality of Social Security numbers, (2) prohibit unlawful disclosure of Social Security numbers, and (3) limit access to Social Security numbers.'
I left in an optional paragraph detailing whether data is shared. CPLIC, RRG does not sell its list but left the option for those that might.

Karen has attached a Generic Website Privacy Policy. It’s been reviewed by CPLIC, RRG’s General Counsel; CPLIC, RRG’s BoD; and she has also run it be several people including our past president, Peter Crosa.

Click to view Terms of Use and Privacy Policy Draft - PDF

Click to view Terms of Use and Privacy Policy Draft - DOCX

We think its important for all members to have a Terms of Use and Privacy Policy added to their website. It is a trend that is coming to all states and is relevant to the data protection rules that you will be seeing as requirements to operate in your states. There are a lot of requirements coming out from the State of California effective 01/01/2019. Anyone that is doing London work had the GDPR requirements come out earlier in 2018.

A huge thank you to Karen Haltman and CPLIC, RRG for all of their efforts on researching this topic and drafting the initial piece for our members. There is a link in this article to download the document for member use as you see fit. It is my recommendation that everyone considers this as part of their business plan going forward.

David Hausch, President

October 24, 2018

New Licensing Option for Independent Insurance Adjusters

NAIIA Members, I bring some intriguing news delivered by Peter Schifrin. He reported on this topic for the CAIIA and is sharing his research with us.

The Universal Claims Certification (UCC) program, created by the Claims and Litigation Management Alliance (CLM), has been approved by the following states: Alabama, California, Florida, Georgia, Mississippi, and Texas. The UCC is a new process to obtain an independent adjuster license in any of the approved states. Both licensed adjusters and those without a license can acquire a UCC. Unlicensed adjusters must complete a 40-hour course and exam to acquire the UCC. Once an adjuster has the UCC, they can quickly obtain a license in states where the UCC is approved, including California.

Adjusters who handle claims in multiple states will be able to use the UCC to obtain licenses as additional states are added. The goal of the UCC is to be accepted by all states requiring licensing and to become the clearinghouse for adjusters to acquire the state licensing they need to work anywhere in the country.

For a licensee to maintain the UCC, he or she must complete 24 hours of continuing education every two years, including five hours of insurance law and ethics. The UCC program's insurance law and ethics requirement exceeds California's required three hours of ethics that is a part of and not in addition to the 24-hour continuing education requirement. The CLM anticipates that registration for the UCC will be open in a few weeks. More about the UCC is available at

A big thank you to Peter Schifrin (Past CAIIA President, President of SGD, and Past RVP Western Region NAIIA) for taking the time and effort to share this news with our members.

Regional Meetings – President’s Report from the Road

Since our last Newsletter, I have attended two regional meetings. The first was the Western Regional Meeting in Portland, Oregon September 5-8, 2018. We were at the Sheraton, located at the Portland airport. It was a successful meeting that was well attended by many members. Several past Regional VP’s and Executive Members attended and contributed. It was also the first Regional meeting of our new Executive Director, Sheri Csom. I thank them all for their continued effort and participation in the association.

The main education session was provided by EDT Engineers. The young engineer I had the pleasure of meeting and talking with was quite impressive. He has a Masters in Mechanical Engineering and worked for the US Government in the Department of the Navy. He was part of a team that tested Naval warships when they came in for service. He had amazing stories and is a great representation of the qualified engineers at EDT. Someone I feel confident in recommending to investigate any mechanical failure claim I would have. Thank you to EDT for their presentation and for assisting the insurance industry nationwide.

A special thank you also to David and Stacy LeNorman for all of their work putting together the meeting. It was successful and all involved are looking forward to another successful meeting in early October of 2019 for the Western Region. The 2019 meeting is scheduled for Las Vegas, Nevada and I encourage members from all regions to attend.

The second regional meeting for this newsletter was the MidStates Region, my home region, and someplace I am always happy to be and attend. We have had record meetings the last few years. This year it was held October 3rd through the 5th at the Embassy Suites in downtown Chicago, Illinois. The first day kicked off with another Umpire and Appraisal class for the CIA and CIU designation. I am proud to report that 19 members attended the certification class.

Instructor Mr. Kevin Hromas is an incredibly knowledgeable educator. I attended the class and can state that the class is thorough and region specific. The exam is legitimate, and no one is guaranteed to pass. The class is very worthwhile. I commend the efforts of Joel Moore of Gulf Coast Claim Service and Mr. Kevin Hromas for their efforts to get this program up and started. I believe it is a stepping stone for the association and the members to obtain educational opportunities that are not readily available throughout the industry. Appraisal and Umpire opportunities, for our member firms, are becoming more common throughout the industry.

That night, there was a reception and dinner. The following morning was the Advisory Council and Business meetings. The Advisory Council had all six council members in attendance. There was a very good Q&A in the morning going through changes in the industry. The meeting was moderated by Mr. John Henderson of Wickizer & Clutter.

The afternoon lunch and learn was presented by ACR. ACR,, is a Midwest restoration company that specializes in Maintaining Operational Continuity. They provided a detailed class on moisture mitigation and new cost savings methods. They are in their 32nd year of business, and we thank them for their time and support. 

We are thankful for all of the MidStates members that attended. More than 30 people attended the meeting. It was a great representation of the strength of the MidStates Region and the number of quality insurance professionals in the area.

John and Cindy Henderson are owed a big thank you for their preparation, hosting, and organizing of the event. We had two great dinners, a fine hotel to stay at, and a professional event from start to finish.

We are glad to announce that Nino Berardi of LJ Shaw, Lombard, Illinois was nominated as the incoming RVP. We know that he will do a great job and continue the successful tradition of the RVP’s in the Midstates Region.

David Hausch, President

October 18, 2018


NAIIA Members Support Fat Guy in Shorts Golf Tourney

The NAIIA is happy to report on an annual charity golf tournament put on by one of our member firms from Arizona, 2B Claim Services.  The Fat Guys in Shorts Tournament was held on September 22, 2018 at the Westin Kierland Resort & Spa in Scottsdale, AZ.

The event was sponsored by several NAIIA members including CJ Hester, SGD, Norcross and AmeriClaim. Several of our members played in the event - Peter Schifrin, Peter Crosa and Beth Crosa. They were happy to survive the Scottsdale heat!

Fat Guys in Shorts began in 2010 to support, Jerry Anzalone, who was diagnosed with brain cancer in the fall of 2009.  The first two years of Fat Guys in Shorts was dedicated to helping Jerry and his family with mounting medical bills and out of pocket expenses.

In September 2011, Jerry lost his battle with cancer, but Fat Guys in Shorts continued to support Jerry’s two young boys, Alex and Cameron, with their college tuition.  With the help of Fat Guys in Shorts charitable donations, Alex graduated from Arizona State University in 2017 with a degree in Business Administration and Cameron is in his 3rd year at Arizona State University and is expected to graduate in 2019.

Fat Guys in Shorts is now Fat Guys in Shorts Foundation. The Fat Guys in Shorts Foundation recently obtained their 501(c)(3) accreditation through the Arizona Corporation Commission and is continuing their focus on providing college scholarships to other children, within the insurance claims industry, who have lost a parent unexpectedly.

Next year’s event will be held in October 2019.  Members can visit the website at for updates. Plan to attend or become a sponsor.

Peter Schifrin and Peter CrosaBeth Crosa

Pictured: Peter Schifrin, Peter Crosa and Beth Crosa


Five Members Earn CIA and CIU Designations at Western Region Meeting

Congratulations to the NAIIA members who successfully completed the training and passed the examination for the Certified Insurance Appraiser (CIA) and Certified Insurance Umpire (CIU) designations at the Western Region Meeting last week in Portland, Oregon

This training is a new NAIIA member benefit in partnership with the Society of Registered Professional Adjusters (RPA) and is open only to our members. You can find more information at this link. 

The following members are the inaugural recipients of these two certifications as promulgated by the NAIIA and the Society of Registered Professional Adjusters:
David LeNorman, Alaska Adjusters
Michael Marsh, Midland Claims Service
Curt Stradling, Schneider & Associated
Steve McDonald, Tri-State Adjusting
Craig Nance, Zaremba Claims Service

The presenters were:
Kevin Hromas, Kevin Hromas & Associates
Paul Impellezzeri, Barbanel & Treuer PC

Mr. Hromas conducted the Appraiser & Umpire training during the morning session. Kevin was clear & concise and answered many questions, typically jurisdictional specific.

Paul Impellezzeri lead the legal training session in the afternoon. He gave jurisdictional specific case citations from each state represented at the meeting - Alaska, Arizona, Montana, Oregon and Washington.

The training is state-specific and will be conducted at the five regional sites across the United States as part of the regional conferences. Participants will have access to a downloadable version of the information provided. It is recommended that the first full day of the regional conferences be set aside for the training program as the last hour will encompass a comprehensive test on the materials.

Training Cost:  $200 per person

If you are interested in obtaining the CIA or CIU designations, please contact Joel Moore, RPA, NAIIA President-Elect, Gulf Coast Claims Service (832) 706-1921 or

Two Collaboration Strategies that Have Helped Fuel Success

In my inauguration speech, I stated the best way I know to volunteer is to share what has worked for me. I will be sharing what I have found to be worthwhile and beneficial to me as an individual and small business owner. I hope you enjoy these articles and that every member can get something out of them.

First, at the NAIIA convention in Point Clear Alabama, Don Lederer as the Education Chair brought in Dr. Tom Hanson to speak. Dr. Tom is a business coach, best-selling author, and professional sports coach. He wrote Who Will Do What by When? How to Improve Performance, Accountability and Trust with Integrity. This is an excellent communication book set in an insurance agency and he has also authored baseball books, Heads-Up Baseball 2.0 and Play Big.  He worked full time for the NY Yankees and has worked for several teams and players in MLB as well as business professionals throughout the country.

I want to get better at everything I do. Working with Tom is a process of identifying your challenges and working together to find a solution. All of the action is centered on what you will do. How do you want to improve and change? How do you expect to grow and are you willing to put the work in to get better? It’s no different than talking about running a 5k for two years or setting the goal and starting to train and work towards achieving your goal.

I have spoken to Tom monthly, sometimes semi-monthly, for the last ten years. It has helped me identify my goals and identify a path to start on to achieve them. I highly recommend business coaches and always working on improving yourself and your business. If you would like to talk to Dr. Tom, you can reach him at or (813) 453-3467.

Second, I also suggest checking out a podcast called Inside Strategic Coach. One of the programs Dr. Tom honed his skills from was developed by Dan Sullivan. Dan is a business coach to some of the most successful entrepreneurs in the world. To get into his Game Changer program requires a $100,000 payment, that cannot be sponsored corporately.

For the common folk like me, thankfully, Dan Sullivan’s podcast is free. I find it incredibly insightful, they are under 20 minutes, and if you are open to outside thoughts, will change how you think about your work and free time. Check out The Strategic Coach Signature Program.

I suggest starting with “How to Grow Your Business and Your Free Time Simultaneously.” It is one of my favorite episodes, and I think you will find some repeating themes from the messages you will hear from me, throughout the year.

If it’s a business coach, streaming a podcast, or pursuing a passion, I encourage everyone to never stop learning. I hope everyone is having a great year, and if there is anything I can do to help anyone, please don’t hesitate to contact me (I’m big on collaborating).

Yours in service,

David Hausch 



NAIIA Announces National Certification Training for CIA and CIU Designations

The National Association of Independent Insurance Adjusters (NAIIA) in partnership with the Society of Registered Professional Adjusters (RPA) is pleased to announce a national certification program for training property appraisers and umpires throughout the United States. This program is open only to NAIIA members. Successful completion of the training will result in the participants receiving the Certified Insurance Appraiser (CIA) and Certified Insurance Umpire (CIU) designations.

Training in the appraisal process and promulgation of the NAIIA approved forms will be conducted by Kevin Hromas, JD, RPA, PLCS, CPIU in Houston, Texas. This portion of the program will encompass the first 2 hours of training.

Training in the current laws governing the appraisal process in each state will be conducted by noted attorneys from various regions of the country who are recognized experts in the appraisal process. These attorneys will also provide training on how the legal climate has addressed the various issues surrounding the legal aspects of the process. This portion will encompass 4 hours of the training. 

The training is state-specific and will be conducted at the five regional sites across the United States as part of the NAIAA regional conferences. Participants will have access to a downloadable version of the information provided. It is recommended that the first full day of the NAIIA regional conferences be set aside for the training program as the last hour will encompass a comprehensive test on the materials.

Training Cost:     $200 per person

If you are interested in obtaining the CIA or CIU designations, please contact Joel Moore, RPA, Gulf Coast Claims Service (832) 706-1921 or

Canadian Independent Adjusters Association Meeting

A special report from Dave Hausch, NAIIA President...

I am writing this from the Canadian Independent Adjusters Association meeting in Toronto, Canada. It was their first annual Claims Innovation Conference & Exhibition for insurance industry claim leaders. I can report that they have taken our lead in bringing in an advisory council.

The morning session started with industry experts and insurance carriers Q&A panel about where they see the industry trending which was very similar to our NAC - Q&A that we do at our meetings. They have a lot of licensing issues for their adjusters between the different provinces. Similar to the challenges that we have between licensing states in the United States.

The main impression I came away with from the session was that they see the need for independent adjusters increasing, not decreasing, over time. All of the carriers stated they were using Guidewire.  They are looking to Guidewire to allow their vendors to integrate with their systems. They believe the next big step between the independent services and the carrier staff will be inputting the data one time. They are hoping that Guidewire will create a secure bridge between them and their vendors, to assist in claims processing, and decrease duplication.

The other issue that came up repeatedly was resources in times of catastrophic losses, basically not having enough people. Their vendor partners are understaffed for major events and raised questions regarding how to properly staff and be prepared. Their first desire is to use all Canadian resources, and when necessary, bring up support staff from the United States.

Their second session put the four heads of the four largest independent adjusting firms in Canada, on the panel, to review the same questions answered by the insurance carrier staff. The independent adjusting firms reviewed CAT preparation and adjuster licensing issues. The focus of what the Canadian Independent Adjuster’s Association should be looking at, to help provide a solution.  

The Canadian IA firms stated they are not looking for U.S. adjusters to be the first wave, but do need our staff when they have large events. In Canada 65% of all claims are handled “cradle to grave,” and their challenge using U.S. CAT adjusters, is that are not prepared to handle full adjustment claims in a CAT situation.  

The afternoon schedule included educational sessions. The first was about Bill C45. The law that will legalize the use of marijuana across all of Canada. It goes into effect on October 17, 2018. Each Province will regulate the law. Many of the conversation and concerns that we have had regarding Colorado and Washington were similar to what they were discussing. Those challenges will now be a nationwide concern for Canada.

The next speaker was Sam Kodsi, for The Future of The Black Box Technology. It was an excellent presentation. He volunteered to do a presentation in the United States if anyone is interested. The company is called Kodsi Forensic Engineering with a website of Their relations manager is Mr. Sami Shaker. That is who you would contact if you would like to have him do a presentation for anyone in the U.S.  They do presently work in New York and Michigan. It was a very good presentation and something that benefit our member firms.

Additionally, they had a speaker from Mitchell Investigations. It was very similar to Michelle Stuart with JAG Investigations. The last presentation was by Paul Kovacs, from the Institute for Catastrophic Loss Reduction. They believe that the storm damage in the future will not be an increase of two- or three-fold.  They are estimating a ten-fold growth due to climate change.

That topic was a bookended to the conversation from the start of the day, focused on how to have enough resources to handle the spike in volume from major weather events. Mr. Kovac stated that the need is closer than we think, possibly within the next decade and definitely within the next generation.

At night, there was a dinner with the exhibitors. Similar to our dinner on the exhibit floor where the food and drinks are intermingled between the exhibit booths to get everyone to visit.

My take away from the CIAA is they have many of the challenges we do in the states. They refer to the states all the time and look to us as a resource. Anyone that has a connection to a Canadian IA firm or carrier, I would encourage you to reach out and see how you may be a resource to them in their times of need.

Dave Hausch, President

August 28, 2018

2018 NAIIA National Conference Recap

Our 81st NAIIA National Conference was held at the Hyatt Regency in Lake Tahoe, Nevada. The conference began with a beautiful day on the Incline Village Championship golf course. The golf outing was well attended and many golfers commented on the fantastic scenery. Our day finished with a beachfront guest greeting, as well as, an informative meeting for attending members to learn more about our association at the NAIIA 101.

Day two was kicked off by our keynote speaker, Ed Hochuli, a former NFL referee. Ed gave an enthusiastic and interesting speech covering his years on the field for the NFL. The enthusiasm continued with a well attended National Advisor Council Q&A session led by Incoming President, David Hausch. The NAC was followed by William Brower who gave us an inside look at how claims will be processed in the future. Ulises Castellon and Doug Wood gave a very informative session discussing the do's and dont's of legal depositions. Lastly, a past presenter, Michele Stuart, once again scared members by sharing her experience and tips on investigation techniques she uses along with smartphone warnings.

We ended day two and began the morning of day three with our conference exhibitors. Our NAIIA exhibit booth was well attended and we would like to extend our warmest thanks to the many companies that supported our exhibitors. We could not do it without you!

Our business meeting followed our exhibitor’s brunch. There was a lot of discussion about the definitions of our office types. Bruce Mountjoy was honored for his years of service to our association. Three new RVPs were sworn in as well: Alan Young, Eastern Region VP; Richard Brown, Southeastern Region VP and David LeNorman, Western Region VP. Good luck gentlemen! Also, our new Secretary/Treasurer, Cathy Hester was sworn in. Congratulations to Cathy!

Day three ended with our annual banquet, in which we transitioned from President, Susan Daniels, to incoming President, David Hausch. Dave gave a heartfelt speech about collaboration and how working together can help all of our members be stronger business owners. We also said goodbye to our Executive Director, Brenda Reisinger, who retired on June 30, 2018.  The association generously paid off the remainder of her bill for a new puppy as a thank you for her many years of dedicated service to our members.

On the last day, our smaller committees met together to discuss their respective topics. The conference ended with a beautiful three-hour paddleboat tour on Lake Tahoe. The weather and scenery were fantastic!

Thank you for all that attended and we hope to see all of you at the 2019 NAIIA National Conference in Orlando on May 7-12, 2019.