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The National Association of Independent Insurance Adjusters is an association of independently-owned property and casualty claims adjusting companies located throughout the United States.

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Five Members Earn CIA and CIU Designations at Western Region Meeting

Congratulations to the NAIIA members who successfully completed the training and passed the examination for the Certified Insurance Appraiser (CIA) and Certified Insurance Umpire (CIU) designations at the Western Region Meeting last week in Portland, Oregon

This training is a new NAIIA member benefit in partnership with the Society of Registered Professional Adjusters (RPA) and is open only to our members. You can find more information at this link. 

The following members are the inaugural recipients of these two certifications as promulgated by the NAIIA and the Society of Registered Professional Adjusters:
David LeNorman, Alaska Adjusters
Michael Marsh, Midland Claims Service
Curt Stradling, Schneider & Associated
Steve McDonald, Tri-State Adjusting
Craig Nance, Zaremba Claims Service

The presenters were:
Kevin Hromas, Kevin Hromas & Associates
Paul Impellezzeri, Barbanel & Treuer PC

Mr. Hromas conducted the Appraiser & Umpire training during the morning session. Kevin was clear & concise and answered many questions, typically jurisdictional specific.

Paul Impellezzeri lead the legal training session in the afternoon. He gave jurisdictional specific case citations from each state represented at the meeting - Alaska, Arizona, Montana, Oregon and Washington.

The training is state-specific and will be conducted at the five regional sites across the United States as part of the regional conferences. Participants will have access to a downloadable version of the information provided. It is recommended that the first full day of the regional conferences be set aside for the training program as the last hour will encompass a comprehensive test on the materials.

Training Cost:  $200 per person

If you are interested in obtaining the CIA or CIU designations, please contact Joel Moore, RPA, NAIIA President-Elect, Gulf Coast Claims Service (832) 706-1921 or

Two Collaboration Strategies that Have Helped Fuel Success

In my inauguration speech, I stated the best way I know to volunteer is to share what has worked for me. I will be sharing what I have found to be worthwhile and beneficial to me as an individual and small business owner. I hope you enjoy these articles and that every member can get something out of them.

First, at the NAIIA convention in Point Clear Alabama, Don Lederer as the Education Chair brought in Dr. Tom Hanson to speak. Dr. Tom is a business coach, best-selling author, and professional sports coach. He wrote Who Will Do What by When? How to Improve Performance, Accountability and Trust with Integrity. This is an excellent communication book set in an insurance agency and he has also authored baseball books, Heads-Up Baseball 2.0 and Play Big.  He worked full time for the NY Yankees and has worked for several teams and players in MLB as well as business professionals throughout the country.

I want to get better at everything I do. Working with Tom is a process of identifying your challenges and working together to find a solution. All of the action is centered on what you will do. How do you want to improve and change? How do you expect to grow and are you willing to put the work in to get better? It’s no different than talking about running a 5k for two years or setting the goal and starting to train and work towards achieving your goal.

I have spoken to Tom monthly, sometimes semi-monthly, for the last ten years. It has helped me identify my goals and identify a path to start on to achieve them. I highly recommend business coaches and always working on improving yourself and your business. If you would like to talk to Dr. Tom, you can reach him at or (813) 453-3467.

Second, I also suggest checking out a podcast called Inside Strategic Coach. One of the programs Dr. Tom honed his skills from was developed by Dan Sullivan. Dan is a business coach to some of the most successful entrepreneurs in the world. To get into his Game Changer program requires a $100,000 payment, that cannot be sponsored corporately.

For the common folk like me, thankfully, Dan Sullivan’s podcast is free. I find it incredibly insightful, they are under 20 minutes, and if you are open to outside thoughts, will change how you think about your work and free time. Check out The Strategic Coach Signature Program.

I suggest starting with “How to Grow Your Business and Your Free Time Simultaneously.” It is one of my favorite episodes, and I think you will find some repeating themes from the messages you will hear from me, throughout the year.

If it’s a business coach, streaming a podcast, or pursuing a passion, I encourage everyone to never stop learning. I hope everyone is having a great year, and if there is anything I can do to help anyone, please don’t hesitate to contact me (I’m big on collaborating).

Yours in service,

David Hausch 



NAIIA Announces National Certification Training for CIA and CIU Designations

The National Association of Independent Insurance Adjusters (NAIIA) in partnership with the Society of Registered Professional Adjusters (RPA) is pleased to announce a national certification program for training property appraisers and umpires throughout the United States. This program is open only to NAIIA members. Successful completion of the training will result in the participants receiving the Certified Insurance Appraiser (CIA) and Certified Insurance Umpire (CIU) designations.

Training in the appraisal process and promulgation of the NAIIA approved forms will be conducted by Kevin Hromas, JD, RPA, PLCS, CPIU in Houston, Texas. This portion of the program will encompass the first 2 hours of training.

Training in the current laws governing the appraisal process in each state will be conducted by noted attorneys from various regions of the country who are recognized experts in the appraisal process. These attorneys will also provide training on how the legal climate has addressed the various issues surrounding the legal aspects of the process. This portion will encompass 4 hours of the training. 

The training is state-specific and will be conducted at the five regional sites across the United States as part of the NAIAA regional conferences. Participants will have access to a downloadable version of the information provided. It is recommended that the first full day of the NAIIA regional conferences be set aside for the training program as the last hour will encompass a comprehensive test on the materials.

Training Cost:     $200 per person

If you are interested in obtaining the CIA or CIU designations, please contact Joel Moore, RPA, Gulf Coast Claims Service (832) 706-1921 or

Canadian Independent Adjusters Association Meeting

A special report from Dave Hausch, NAIIA President...

I am writing this from the Canadian Independent Adjusters Association meeting in Toronto, Canada. It was their first annual Claims Innovation Conference & Exhibition for insurance industry claim leaders. I can report that they have taken our lead in bringing in an advisory council.

The morning session started with industry experts and insurance carriers Q&A panel about where they see the industry trending which was very similar to our NAC - Q&A that we do at our meetings. They have a lot of licensing issues for their adjusters between the different provinces. Similar to the challenges that we have between licensing states in the United States.

The main impression I came away with from the session was that they see the need for independent adjusters increasing, not decreasing, over time. All of the carriers stated they were using Guidewire.  They are looking to Guidewire to allow their vendors to integrate with their systems. They believe the next big step between the independent services and the carrier staff will be inputting the data one time. They are hoping that Guidewire will create a secure bridge between them and their vendors, to assist in claims processing, and decrease duplication.

The other issue that came up repeatedly was resources in times of catastrophic losses, basically not having enough people. Their vendor partners are understaffed for major events and raised questions regarding how to properly staff and be prepared. Their first desire is to use all Canadian resources, and when necessary, bring up support staff from the United States.

Their second session put the four heads of the four largest independent adjusting firms in Canada, on the panel, to review the same questions answered by the insurance carrier staff. The independent adjusting firms reviewed CAT preparation and adjuster licensing issues. The focus of what the Canadian Independent Adjuster’s Association should be looking at, to help provide a solution.  

The Canadian IA firms stated they are not looking for U.S. adjusters to be the first wave, but do need our staff when they have large events. In Canada 65% of all claims are handled “cradle to grave,” and their challenge using U.S. CAT adjusters, is that are not prepared to handle full adjustment claims in a CAT situation.  

The afternoon schedule included educational sessions. The first was about Bill C45. The law that will legalize the use of marijuana across all of Canada. It goes into effect on October 17, 2018. Each Province will regulate the law. Many of the conversation and concerns that we have had regarding Colorado and Washington were similar to what they were discussing. Those challenges will now be a nationwide concern for Canada.

The next speaker was Sam Kodsi, for The Future of The Black Box Technology. It was an excellent presentation. He volunteered to do a presentation in the United States if anyone is interested. The company is called Kodsi Forensic Engineering with a website of Their relations manager is Mr. Sami Shaker. That is who you would contact if you would like to have him do a presentation for anyone in the U.S.  They do presently work in New York and Michigan. It was a very good presentation and something that benefit our member firms.

Additionally, they had a speaker from Mitchell Investigations. It was very similar to Michelle Stuart with JAG Investigations. The last presentation was by Paul Kovacs, from the Institute for Catastrophic Loss Reduction. They believe that the storm damage in the future will not be an increase of two- or three-fold.  They are estimating a ten-fold growth due to climate change.

That topic was a bookended to the conversation from the start of the day, focused on how to have enough resources to handle the spike in volume from major weather events. Mr. Kovac stated that the need is closer than we think, possibly within the next decade and definitely within the next generation.

At night, there was a dinner with the exhibitors. Similar to our dinner on the exhibit floor where the food and drinks are intermingled between the exhibit booths to get everyone to visit.

My take away from the CIAA is they have many of the challenges we do in the states. They refer to the states all the time and look to us as a resource. Anyone that has a connection to a Canadian IA firm or carrier, I would encourage you to reach out and see how you may be a resource to them in their times of need.

Dave Hausch, President

August 28, 2018

2018 NAIIA National Conference Recap

Our 81st NAIIA National Conference was held at the Hyatt Regency in Lake Tahoe, Nevada. The conference began with a beautiful day on the Incline Village Championship golf course. The golf outing was well attended and many golfers commented on the fantastic scenery. Our day finished with a beachfront guest greeting, as well as, an informative meeting for attending members to learn more about our association at the NAIIA 101.

Day two was kicked off by our keynote speaker, Ed Hochuli, a former NFL referee. Ed gave an enthusiastic and interesting speech covering his years on the field for the NFL. The enthusiasm continued with a well attended National Advisor Council Q&A session led by Incoming President, David Hausch. The NAC was followed by William Brower who gave us an inside look at how claims will be processed in the future. Ulises Castellon and Doug Wood gave a very informative session discussing the do's and dont's of legal depositions. Lastly, a past presenter, Michele Stuart, once again scared members by sharing her experience and tips on investigation techniques she uses along with smartphone warnings.

We ended day two and began the morning of day three with our conference exhibitors. Our NAIIA exhibit booth was well attended and we would like to extend our warmest thanks to the many companies that supported our exhibitors. We could not do it without you!

Our business meeting followed our exhibitor’s brunch. There was a lot of discussion about the definitions of our office types. Bruce Mountjoy was honored for his years of service to our association. Three new RVPs were sworn in as well: Alan Young, Eastern Region VP; Richard Brown, Southeastern Region VP and David LeNorman, Western Region VP. Good luck gentlemen! Also, our new Secretary/Treasurer, Cathy Hester was sworn in. Congratulations to Cathy!

Day three ended with our annual banquet, in which we transitioned from President, Susan Daniels, to incoming President, David Hausch. Dave gave a heartfelt speech about collaboration and how working together can help all of our members be stronger business owners. We also said goodbye to our Executive Director, Brenda Reisinger, who retired on June 30, 2018.  The association generously paid off the remainder of her bill for a new puppy as a thank you for her many years of dedicated service to our members.

On the last day, our smaller committees met together to discuss their respective topics. The conference ended with a beautiful three-hour paddleboat tour on Lake Tahoe. The weather and scenery were fantastic!

Thank you for all that attended and we hope to see all of you at the 2019 NAIIA National Conference in Orlando on May 7-12, 2019.




Welcome new NAIIA Executive Director, Sheri Csom

We are excited to announce Sheri Csom is NAIIA's new Executive Director. Sheri started her new role on July 1 but she is no stranger to NAIIA! Her introduction to the NAIIA was in 2001 and she started assisting Brenda Reisinger, the former Executive Director, with the planning and management of our national conferences beginning in 2012. Sheri is very excited to start her new role for NAIIA and is looking forward to getting to know all of our members.
Sheri was born and raised in Kalamazoo, Michigan. She graduated from Western Michigan University with a degree in Elementary Education in 1994. The first 24 years of her career were spent teaching at Bloomingdale Elementary School. 
We hope you are as excited as we are to welcome Sheri. Please reach out to Sheri to welcome her and let her know if you have questions, concerns, or suggestions related to your NAIIA membership. 
Sheri Csom, NAIIA Executive Director
87 N Crooked Lake Drive, Kalamazoo, MI 49009


NAIIA Introduces Blog

The NAIIA is proud to announce the introduction of our blog. We are fortunate to have independent insurance adjusters from around the United States that are willing to share their expertise with the world.  Stay tuned for a regular dose of insurance information as we get ready to show the world the great people of the NAIIA.

The National Association of Independent Insurance Adjusters, is an association of independently-owned property and casualty claims adjusting companies located throughout the United States.

The NAIIA is organized because of a principle....that a successful industry requires independent professionals interested also in the welfare of their individual communities.

Our member firms have been approved by insurance carriers for their competency and ethical procedures as demonstrated in the hundreds of communities in which they operate. These firms have exhibited their willingness and ability to meet the strict standards of this association.

Please look over our site and let us know how we can be of assistance!