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The National Association of Independent Insurance Adjusters is an association of independently-owned property and casualty claims adjusting companies located throughout the United States.

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Adjuster Training

My monthly collaboration piece is about education and adjuster training. We are well into February, and many college students are approaching their final semester in college.

Hiring the next generation directly from college can be very beneficial. You have the opportunity to mentor and mold someone in the specialized skills needed for your unique firm. There is an upfront investment in time and finances. But investing in the right person can return exponential results for you, the trainee, your firm and the industry.

I am a firm believer in hiring people directly out of college. We have had a lot of success with our program, and I am sharing our system for my collaboration piece. I will outline how we interview, educate and train potential adjusters. Nothing is better than a great hire, but a bad hire can be very disruptive to the office and result in the loss of valuable time and money.

When we are interviewing any prospective employees, we suggest two people from your company interview them. We also recommend a personality evaluation. We use the Kolbe A Index. The Index is a tool to assist in identifying a person’s natural tendencies and strengths. You will never turn someone that’s afraid of heights, into someone that wants to climb roofs. We look for an assessment that highlights people that are string analytically and task-oriented by nature.

If we extend an offer to an applicant, we do it in a simple written summary, stating the position is a 90-Day Temporary Employee Agreement. Both parties must sign the offer. If agreed, we set a start date and enroll the Trainee in the Insurance Institute’s AIC program.

We pay the trainee to sit at their desk, study and register for the proctored exams. We require all trainees to pass two proctored AIC exams within the first 90 days. We expect one to be the Ethics Program, the second based on the discipline they were hired for, either Property or Liability-based classes. We identify quickly if that person is a fit for the industry.

We have found that if a trainee cannot study and pass the exams, their success rate is non-existent. If they do pass the exams and are progressing well, we have a nine-month goal from date of hire to have the AIC completed. At that point, we believe they are on the right path for a very successful career in claims and risk management.

I hope our ideas have given you some possible thoughts and ideas. We do believe in investing in the youth and the risk management industry. It has been a rewarding industry for my firm and me. We are thankful for all of our opportunities.

There are several risk management programs and Tim Cook, Virginia Commonwealth University School of Business, has provided information on how to contact the Risk Management Schools. The details of the Risk Management Schools available will follow in the next article.

Yours in Collaboration – Dave Hausch